Refund Policy

Overview

We want The Hive to be a fair, helpful experience. This page explains how we think about refunds during beta. Specific refund terms may also depend on the service, plan, or agreement in place with you.

Beta and manual payments

Some payments during beta are handled manually outside the app. Because engagements are set up personally, refund handling is also personal — please reach out to us directly.

Free accounts

Free accounts have no charges and therefore nothing to refund.

Paid services

For paid services (for example, monthly content support), we review refund requests on a case-by-case basis taking into account what work has already been performed and delivered.

Work already performed

Payments for work that has already been delivered or substantially completed are generally non-refundable.

Items that may be non-refundable

• Completed strategy or foundation work.
• Delivered content packets and creative outputs.
• Custom or manual production work performed for you.

Case-by-case discretion

We will always try to be reasonable. If something has gone wrong, tell us — we would rather understand and fix it than lose a good working relationship.

How to request a refund

Email jonathan@thehive.solutions with your account details and a short explanation of your request.

Contact

Questions? Email jonathan@thehive.solutions.